TSSA Podcasts

TSSA is in the process of building a library of podcasts for the education and enjoyment of our members and visitors. Podcasts are a brief, no-cost way for you to listen to tightly-focused “pieces” of information on a wide variety of subjects relevant to the self-storage issues and challenges you face every day.

Thank you for your patience as we produce more podcasts and continually add to this page. Members are encouraged to send podcast topic suggestions to Holly Barr at admin@txssa.org.

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Lessons Learned from a Facility Flooding (run time: 17:03 minutes)

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Run Time: 17:03 minutes
Speakers: Brad Young, MDK Development Co. & Tom Maxfield, Watson & Taylor Management Co.
Hear two members share their real-life stories of flooding catastrophes, how their facilities were able to recover, and what lessons they both learned.
Current Market Conditions for the First Quarter of 2013 (run time: 40 minutes)

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Run time: 40 minutes
A panel of commercial brokers discuss the self-storage market conditions for the four major Texas markets.
Moderator: Hugh Horne, CEO of Horne RPC Storage | hhorne@storagespot.com

Panelists:
Aaron Swerdlin (HFF) - Houston area market | Contact Aaron Swerdlin
Paul Darden (Paul Darden Company) - Dallas/Fort Worth metro area market | Contact Paul Darden
Mark Keys (Cornerstone Realty) - San Antonio area market | Contact Mark Keys
Dave Knobler (Marcus & Millichap) - Austin area market | Contact Dave Knobler
How To Improve Facility Occupancy (run time: 6:49 minutes)

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Run Time: 6:49 minutes
Speaker: Larry Easley, Storage Management Associates, San Antonio
Hear advice on how to improve facility occupancy by addressing these five key areas.
Aggregators: Just One Piece of the Marketing Puzzle (run time: 8:43 minutes)

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Run Time: 8:43 minutes
Speaker: Kelly Beevers, Hixon Properties, San Antonio
Questions to ask yourself before deciding to use aggregators to drive traffic to your facility’s website.
What Does “Abandonment” Really Mean? (run time: 12:53 minutes)

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Run Time: 12:53 minutes
Speaker: Connie Heyer, TSSA General Counsel, Niemann & Heyer, LLC
Learn what the conditions are to consider a unit abandoned and why it is an efficient alternative to eviction & the Chapter 59 Lien process.
The Effect of Health Care Reform on the Typical Self Storage Owner (run Time: 7:49 minutes)

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Run Time: 7:49 minutes
Speaker: Tom McCone, McCone Insurance Group, Dallas
How The Affordable Care Act will impact small businesses, including requirements to offer coverage, the state health care exchange, and available tax credits for small businesses.
Understanding Tenant Bankruptcy (run time: 25:17 minutes)

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Run Time: 25:17 minutes
Speaker: Eric Taube, Bankruptcy and Creditors’ Rights Attorney, Austin
Learn how to deal with a tenant who has filed bankruptcy, including an explanation of the differences of Chapter 7 & Chapter 13 bankruptcies, and how to file a Proof of Claim.
Marketing a Self Storage Facility (run time: 9:59 minutes)

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Run Time: 9:59 minutes
Speaker: Joe Bader, A Better Place Self Storage, Corpus Christi
Simple and cost effective ways to connect with customers & build tenant loyalty.
Managing Conflict (run time: 17:41 minutes)

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Run Time: 17:41 minutes
Speaker: Jackie Ramstedt, Ramstedt Enterprises Inc., Austin
Five strategies to mange and resolve conflicts with difficult customers.
Effective Ways to Handle Collection Calls (run time: 11:00 minutes)

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Run Time: 11:00 minutes
Speaker: Jeremy Garman, Amazing Spaces Storage Center, Houston
Hear the speaker role play three different types of collection calls.
The Importance of Curb Appeal (run time: 3:15 minutes )

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Run Time: 3:15 minutes
Speaker: Kathy Hall, Burnet Road Self Storage, Austin
Quick tips to help make your facility more visually appealing to your current and potential customers.

Lessons Learned from a Facility Flooding (run time: 17:03 minutes)

Austin Area Luncheon

Corpus Christi Luncheon

Dallas Area Luncheon

Fort Worth Luncheon

Waco Area Luncheon

TSSA Podcasts